By proceeding, you agree to the storing of cookies on your device to enhance site navigation, analyse site usage, and assist in our marketing efforts. View our Privacy Policy for more information, or manage your preferences.

Returns Policy

Effective date: 7 June, 2024

90 Day Refund Policy

We spent over three years conducting research and rigorous clinical testing to develop Nettle, and we believe in the quality and efficacy of our technology. However, we understand that Nettle may not be for everyone, which is why we offer a 90-day trial policy.

  • Usage Recommendation: In our clinical trials, many users reported significant improvement across all symptoms after just one cycle and five sessions. However, due to the underlying technology of Nettle and the extensive research supporting it, neuroplastic benefits are typically realised with consecutive use. Because of this, we recommend using Nettle for five days each month over a period of three months to fully experience its benefits. Our guarantee reflects this understanding - we want to provide you with ample time to determine whether Nettle is working for you.
  • Our Guarantee: If you have followed the recommended guidelines for using Nettle and still feel it's not for you, please fill in the form below to begin your return process. Please note that you will be asked to provide proof of usage or explain why you were unable to use Nettle as recommended. This helps us guarantee your return and understand how we might improve our product.

Additional Statutory Returns Right

All products purchased from Samphire are additionally subject to a 14-day refund policy under consumer rights legislation.

How To Initiate a Return

Get in contact with our support team through our ↗ Contact Page. To speed things along, provide a copy of your order reference number. Upon receiving your request, we will process it within ten business days. If your refund is approved, you will be asked to return the device. Please ensure that the device is not damaged, as this is a condition for the refund. Once the device is received and inspected, your refund will be initiated within 14 business days.