Returns Policy

Our worldwide 90-day money-back guarantee

We offer a 90-day money-back guarantee on outright purchases of the Samphire Headband and the initial purchase of an annual Samphire Care Membership, worldwide.

If you decide the Headband isn’t right for you, contact support@samphireneuro.com within 90 days of your purchase date to request a return. You do not need to have used the device or provide proof of use.

The deadline applies to when you submit your return request, rather than when the returned device reaches us.

This guarantee also covers existing qualifying purchases that are still within 90 days of their original purchase date when this policy takes effect. It does not restart or extend that period.

The guarantee does not cover annual Care Membership renewals, separately purchased accessories or refills, or standalone app subscriptions. Your statutory rights remain unaffected.

How to return your Headband

Email our support team with your order number or other proof of purchase. We will provide return instructions and the appropriate return address.

Please dispatch your return within 30 days of receiving those instructions, including:

• Your Samphire Headband.
• Its case.
• Its charger.

Returned items must be in working condition, allowing for normal wear from use. Original packaging is not required, and you do not need to return used consumables. Please package everything securely for transit.

You are responsible for return shipping costs under our voluntary guarantee. We recommend using a tracked service and keeping your proof of dispatch. We do not charge a restocking fee.

If your device is faulty or damaged, contact support so we can assess the appropriate remedy under your statutory rights.

Refunds

For qualifying returns under our 90-day guarantee, we refund the amount paid for your Headband or initial annual Care Membership.

Original shipping charges are not refunded under this voluntary guarantee. Where your statutory rights require us to refund or cover shipping costs, we will do so.

We inspect returned items and process qualifying refunds within 30 days of receiving them, using the original payment method. Where applicable law requires a refund sooner, including within 14 days, we meet that earlier deadline. Your payment provider may take additional time to credit your account.

Annual Care Membership cancellation and returns

The Headband supplied with an annual Care Membership is rented to you. Annual Care Membership payments do not automatically transfer ownership of the device.

You may request cancellation at any time by contacting support. We stop your next annual renewal when you request cancellation. You must still return the rented Headband, case and charger within 30 days of receiving return instructions, unless you complete an ownership conversion as described below.

If you request a qualifying return within the initial 90-day guarantee period, the refund terms above apply.

After that initial period, returning the device or cancelling your Care Membership does not entitle you to a full or partial refund of the current annual Care Membership payment, except where required by law. Annual renewals do not start a new voluntary 90-day guarantee period.

Converting an annual Care Membership to ownership

After the first 90 days of your initial annual Care Membership, you may convert to outright ownership and keep your existing Headband.

Ownership conversion is unavailable during those initial 90 days. You may instead request a return under the money-back guarantee. This restriction does not restart when your annual Care Membership renews.

To request conversion, contact support. We will confirm the applicable Care Membership credit and the remaining amount payable before you proceed.

How your Care Membership credit is calculated

Credit is calculated using the amount actually paid for your current Care Membership year, after any discounts or refunds and excluding shipping and taxes.

The percentage available depends on the number of days since your initial Care Membership purchase or latest annual renewal:

• Days 1–90 of your initial Care Membership year: conversion unavailable.
• Days 1–90 after a paid annual renewal: 100%.
• Days 91–180: 75%.
• Days 181–270: 50%.
• Day 271 until the next annual renewal: 25%.

In your initial Care Membership year, the first available conversion credit is 75% from day 91. The 100% credit applies only after a paid annual renewal, from your second Care Membership year onwards.

Each paid annual renewal starts a new Care Membership year for calculating credit. Payments from previous Care Membership years do not accumulate or provide additional credit.

What you pay to convert

Your conversion amount is:

The current outright selling price of the Headband, including any applicable promotion, minus your Care Membership credit.

The selling price and credit are calculated on the same tax-exclusive basis, with applicable taxes then added to the amount payable.

The conversion amount cannot fall below zero. Any credit exceeding the outright selling price is not paid out as cash or carried forward.

What changes when you convert

Conversion takes effect once your conversion payment has been successfully completed. At that point:

• Ownership of your existing Headband transfers to you.
• Your annual Care Membership ends and future Care Membership renewals stop.
• Benefits exclusive to the Care Membership end, including ongoing free refills, dedicated care and warranty coverage provided specifically through the Care Membership.
• Benefits included with an outright Headband purchase remain available.

Conversion does not start a new voluntary 90-day money-back guarantee period. Your statutory rights remain unaffected.

Your statutory rights

Our voluntary guarantee and ownership-conversion arrangements are additional to your statutory consumer rights.

Nothing in this policy limits your rights concerning faulty, damaged or misdescribed goods, statutory cancellation rights, or refunds and shipping reimbursements required by applicable law.

Where statutory rights provide different or greater protection, those rights apply.